Payment & Shipping | Gehati Products
All products are handpour-to-order. Therefore, allow us 2-3 business days for preparation, upon delivery. If you should need your order sooner, contact us so we can do our best to accommodate. Changes and cancellations must be made within 12 hours after placing order.
GEHATI accepts all major credit cards (VISA, MASTERCARD, DISCOVER, AMEX). All prices are displayed in US dollars.
Payment method is designed to charge your credit card after verification of your credit card details, confirmation of product availability, preparation of your order to be shipped and shipping verification.
We charge Georgia residents sales tax, which is applied at checkout.
All orders are shipped via USPS (United States Postal Service). Lighter weight packages can be shipped via First Class--which takes 2-5 business days to arrive. Any packages over 15oz is shipped Priority Mail--which takes 1-3 business days. Tracking notification emails are sent as soon as shipments leave our studio. If you need your order expedited, please choose that method. There will be a 1-2 day processing time before shipped.
CANADA AND INTERNATIONAL SHIPPING
At this time, we are not shipping out international packages. We cannot be responsible for lost or damage packages/products that leave U.S. soil. Sorry for the inconvenience.
We accept Returns, Exchanges, and Cancellations
Contact us within: 24 Hours of Delivery
Ship item(s) back within: 7 Days of Delivery
Request Cancellation within: 12 Hours of Purchase
All of our products are thoroughly inspected before they leave our studio. Used candles, sprays, shower bombs or any of our products CANNOT be returned or refunded. BODY BUTTER CAN NOT BE RETURNED. We keep all of our products fresh and sanitized. We will replace or refund all other products damaged through shipment with photographic proof within 7 days of delivery.
If you do not like your purchase, you may send it back within 7 days of delivery. The products must be in original packaging and unused to receive refund. There will be an 8% restocking fee. Unfortunately, we will NOT be responsible for refunding shipping charges or shipping the item back to us. To complete your return, we require a receipt or proof of purchase. Please send item(s) to:
2266 Duluth Hwy. 120
Duluth, GA. 30097
Once your return is received and inspected, we will notify you via email.
If the item is used or defected, we will not be able to refund the purchase. Please make sure you ship the item(s) back tightly wrapped, the way you received it. Once approved, your refund will be processed. Any refund with PayPal will automatically be issued to your paypal account. Direct Checkout refunds are processed through the banks and can take 5-10 business days, depending upon your bank/card issuer.